Frequently Asked Questions

We accept debit/credit cards, bank transfers, and USSD payments through Paystack. International cards are also supported through Stripe.

All payments are processed through PCI DSS-compliant payment providers (Paystack and Stripe). We never store your card details on our servers.

You can request a cancellation within 1 hour of placing your order by contacting us. Once an order enters processing, it cannot be modified or cancelled.

After your order ships, you'll receive a tracking number via email. You can also check your order status from your account's order history page.

If your payment fails, your order will be marked as 'Payment Failed' and no charges will be applied. You can try placing the order again with a different payment method.

We deliver to all 36 states in Nigeria and the FCT. International shipping is not currently available.

Lagos: 1–2 business days. Major cities (Abuja, PH, Ibadan): 2–4 days. Other areas: 3–7 business days. Times may vary during peak periods.

Shipping fees depend on your location and order weight. The exact fee is shown at checkout before you pay. Orders over ₦50,000 may qualify for free shipping.

The courier will attempt delivery up to 3 times. After 3 failed attempts, the package is returned to our warehouse and a re-delivery fee may apply.

You can return unused, unopened items within 14 days of delivery. Some items (opened supplements, gift cards, final sale items) are non-returnable.

Contact us via our contact form or email with your order number and reason for return. We'll review your request within 2 business days and provide return instructions.

Approved refunds are processed within 5–10 business days to your original payment method.

Contact us within 48 hours of delivery with photos of the damage. We'll arrange a free return and send a replacement or issue a full refund.

Click 'Sign Up' at the top of the page. You can register with your email address or sign in with Google or GitHub.

Click 'Forgot Password' on the login page. We'll send a password reset link to your registered email address.

Yes! You can enable TOTP-based two-factor authentication from your account settings for an extra layer of security.

Absolutely. We use encryption for sensitive data, never store card details, and follow best practices for data security. Read our Privacy Policy for full details.

Yes. We work directly with verified suppliers and authorized distributors. Every product is vetted for quality and authenticity before it's listed on our store.

Yes, select products are available as subscriptions. Look for the subscription badge on product pages to set up recurring deliveries.

After your order is delivered, you can leave a review from the product page. Only verified purchasers can submit reviews.