Return & Refund Policy

1. Return Eligibility

We want you to be completely satisfied with your purchase. You may request a return within 14 days of receiving your order, provided the following conditions are met:

• The item is unused, unopened, and in its original packaging
• The item is not a perishable good (supplements with broken seals, opened food items, etc.)
• You have the original receipt or proof of purchase
• The item is not marked as "Final Sale" or "Non-Returnable"

2. Non-Returnable Items

The following items cannot be returned:

• Opened or used supplements and consumables
• Gift cards
• Items purchased during clearance or final sale events
• Personalized or custom-made products
• Items damaged due to customer misuse

3. How to Initiate a Return

To start a return:

1. Go to your order history and locate the order
2. Contact us via our contact form or email info@myshop.com with your order number and reason for return
3. Wait for our team to review and approve the return request (within 2 business days)
4. Once approved, you will receive return shipping instructions

4. Return Shipping

Return shipping costs are the responsibility of the customer, unless the return is due to a defective product or an error on our part (wrong item shipped, damaged in transit, etc.).

We recommend using a trackable shipping service. We are not responsible for returned items lost in transit.

5. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund:

• Approved refunds will be processed to your original payment method within 5–10 business days
• Paystack payments — refunds are credited to the bank account or card used for the original transaction
• Stripe payments — refunds appear on your card statement within 5–10 business days

Shipping fees from the original order are non-refundable unless the return is due to our error.

6. Exchanges

We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange a free return and either send a replacement or issue a full refund.

8. Late or Missing Refunds

If you haven't received your refund after 10 business days:

1. Check your bank account or card statement again
2. Contact your bank — there is often a processing delay
3. If you still haven't received it, contact us and we will investigate

9. Contact

For any return or refund questions, reach out via our contact form or email info@myshop.com.